Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Cancelling your IELTS test

For cancellations up to five weeks before the test date for paper based and up to three weeks before the computer-delivered test date, you will receive a full refund. 

If an original medical certificate confirming illness on the date of the test is provided within five working days after the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration charge (25 per cent of the original payment). The medical certificate needs to have a diagnosis written in English or Latin.

Requesting a test day transfer

Requests for transfer of the test date are accepted up to five weeks before the test date for paper based and up to three weeks before the test date for computer-delivered IELTS. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working after the test date for Paper Based and within three days for Computer Delivered test, together with the Request for Refund or Test Date Transfer Form. A transfer fee of 40 KM will be charged in such cases. Otherwise, requests will be treated as cancellations and no fee will be refunded.

By payment form in any bank or at the post office using a payment form:

British Council BIH, number 502021000 030001188, account 1610000000000011