Questions are separated in three groups. IELTS, Payment and Visas/Documents/Travel.
Q: How can I register for the test?
A: Registration is done online only. Please bear in mind that the availability is different for IELTS on paper and IELTS on computer tests. You can see all available test dates if you click on “Book now” next to the desired test format.
Q: Why can’t I see more dates for IELTS Academic or IELTS General Training test?
A: Check if you are currently looking at IELTS on paper test dates only. IELTS on computer is administered more often than IELTS on paper, and you can check the dates for it via this link.
Q: Do I need an ID for registration?
A: Yes, during the registration process you will need to upload a scanned or photographed ID. The details you list in the registration form should be identical to the ones listed on the ID, which you must have on you on the test date. Bosnian citizens can use either their national ID card or their passport for registration. Test Takers who are not citizens of the country where the test is administered must use a valid passport for this purpose.
Q: How can I upload my ID after registration?
A: If you have registered for IELTS on computer, please log into the Test Taker Portal, click on your test date, and then click on the Test Taker tab. Please click the notification “You need to upload identification document” and follow the instructions on how to upload your ID. If you have registered for IELTS on paper, please send us your scanned or photographed ID to firstname.lastname@example.org.
After the registration
Q: When will I get my schedule?
A: If you have applied for IELTS on computer, you have already created your schedule and it has been sent to you via email. If you have applied for a IELTS on paper, the schedule will be sent to you seven to ten days before the test date.
Q: How can I pay for the test?
A: Check the answers to the frequently asked questions regarding payment in the “Payment“ section.
Q: How can I share my results with an organisation?
A: During registration, you can list up to five organisations to share your results with after the results have been released. If the desired organisation is one of those with access to the IELTS Test Report Form Verification Service, we will share the results with them online. If they are not, we will send them a verified copy via mail, free of charge. It is possible to request this service from us via email up until the results have been published. Requests for additional Test Report Form(s) after the results have been released will be charged accordingly. Please see further information in the “After the test“ section.
Q: When should I arrive at the test location?
A: The registration starts about 30 minutes before the test start time. Remember to bring the ID you used for registration. Good luck!
Q: I would like to lodge a complaint regarding the test administration. How can I do that?
A: We are sad to hear that you feel the need to lodge a complaint. If you wish to do it, you can do so only on the test day by approaching our staff at the location.
After the test
Q: When can I expect to see my results?
A: If you took IELTS on computer, the results will be published on the Test Taker Portal three to five days from the test date. If you took IELTS on paper, the results will be published on the Test Taker Portal 13 days from the test date. After the results have been published, Test Report Form is sent the following day via post to the address you listed in the registration form.
Q: How can I change the delivery address?
A: Please send us information about your new delivery address to email@example.com. This change is only possible up until the results have been published.
Q: I am not satisfied with my results. How can I start the Enquiry on Results process?
A: You can start the Enquiry on Results process up to four weeks from the date when the results were published. The process entails reviewing your answers, but please bear in mind that it does not offer you an insight into your answers. Please fill out the Enquiry on Results form and make a payment for the amount of 160 BAM. The fee can be used for reviewing one, more, or all test parts. The outcome will be in within one to three weeks. The score can remain the same or improve. If the score has improved, you should send us your current Test Report Form, and we will issue a new, updated Test Report Form. The fee would also be refunded in this case.
Q: How can I share my results with an organisation?
A: We advise Test Takers to keep the copy we have sent to them and to just make it available for viewing, as Test Takers can receive only one Test Report Form after taking the test. If you wish to officially share your results with an organisation, please send us a filled out Additional Test Report Form. We will then check if the desired organisation is one of those with access to the IELTS Test Report Form Verification Service and share the results with them online, if they are. If they are not, we can issue an additional Test Report Form and send it to them via mail (10 BAM per form).
Q: I took IELTS more than two years ago. How can I get my Test Report Form now?
A: IELTS Test Report Forms are valid for two years from the test date. After this period has expired, it is not possible to issue any kind of confirmation regarding the test that took place.
Q: How can I check why my Test Report Form has not been delivered yet?
A: Please contact us so that we can share the tracking information with you. If the Test Report Form has been returned to our office in the meantime, we will contact you.
Q: How can I pay for IELTS on computer?
A: Payment can be done via Test Taker Portal, within three days from the registration date.
Q: How can I pay for IELTS on paper?
A: Payment can be done via Test Taker Portal, within five days from the registration date.
Q: What will happen if I don’t pay in due time?
A: All unpaid registrations will be deleted from the system, if the payment is not done in due time.
Q: How can I get a payment confirmation?
A: If you paid via credit card, you should have already received a confirmation email. If you paid via invoice, you will receive a confirmation email as soon as the payment has become visible in our bank statement.
Q: Can I use ebanking for payment?
A: No. Please read more about paying via invoice in the “Paying via invoice“ section.
Q: I am having difficulties with paying online. What should I do?
A: Try erasing your browser’s cache, and then try paying again. Please bear in mind that you only have three attempts for paying online. If you encounter the same difficulty during your second try, please make a screenshot and send it to firstname.lastname@example.org.
3) VISAS, DOCUMENTS, TRAVEL
Q: I need help with my visa/documents/flight to the UK.
A: The British Council is the UK’s international organisation for cultural relations and educational opportunities. Our activities are focused on the fields of arts and culture, English language, education and civil society. For that reason, we cannot assist with questions related to visas, obtaining or renewing official documents, or providing advice regarding travel through or within the UK. We suggest reaching out to the embassy (+387 33 282 200), or visiting one of these websites: TLScontact, GOV.uk.