Refunds and transfer policy


We are able to refund your examination fee for medical reasons only.

If this is the case, you must provide a medical certificate from a public hospital, your timetable and a completed Request for Refund Form to support your request. 

The request and supporting documents must be submitted to the British Council Bosnia and Herzegovina within two weeks of the date of the written exams and you will receive a refund of 75% of the fee.

All approved requests for refund are processed after the examination results.

Fees cannot be transferred to a later exam period or from one level of examination to another.

Refunds are only given if you miss the entire exam (all papers).